Returns Policy

We understand that sometimes the product you receive may not meet your expectations. To ensure your shopping experience with Thatstofetch is as smooth as possible, we have developed this return policy covering a wide range of products including bags, shoes, eyewear, jewellery and accessories.

Return Eligibility

You can return your product within 60 days of delivery. The returned product must be in its original condition with all tags intact and in its original packaging. This ensures that the product can be resold in new condition. Products that show signs of use, damage or have been altered will not be returned unless due to a manufacturing defect.

How to initiate a return

To return an item, please contact our customer service team at info@thatstofetch.com. We will guide you through the return process, provide a return authorization number, and send you a prepaid return label. We offer free shipping worldwide and there is no shipping cost for eligible returns.

Return Shipping

Once you receive the return label, please package the item securely to avoid damage during shipping. Attach the label to the package and deliver it to the designated carrier. We recommend that you choose a shipping service with logistics tracking, as we are not responsible for packages lost during transportation.

Inspection and Refund Process

We will inspect the returned items after receiving them to confirm that they meet the return conditions. Once the inspection is passed, we will process the refund within 5-10 business days, and the refund will be returned to the original payment method. The time it takes for the refund to arrive in your account may vary depending on the bank's processing time.

Exchanges

If you need to exchange items (such as size, color or other items), please return the items according to the return process first. After the return is completed, you can place a new order to purchase the required items.

Exceptions

Personalized or customized items cannot be returned except for manufacturing defects. Such exceptions will be clearly marked on the product page.

We are committed to ensuring that you are satisfied with your purchase. If you have any questions about our return policy, please feel free to contact our customer service team at any time, we will be happy to serve you!