Returns Policy
At Thatstofetch, we understand that sometimes the items you receive may not perfectly meet your expectations.
To ensure a smooth and worry-free shopping experience, we have established the following return policy, applicable to a wide range of products including bags, shoes, eyewear, jewelry, and accessories.
Return Eligibility
You can request a return within 14 days of receiving the item.
Returned items must be in brand new condition, with tags intact and the original packaging undamaged.
Items showing signs of use, damage, or alteration will not be eligible for return (unless the item has a manufacturing defect).
Return Process
Please first contact our customer service team via email at info@thatstofetch.com.
Do not send items back without authorization.
We will provide you with a Return Authorization Number (RMA) and a prepaid return label and guide you through the return process.
We offer free worldwide shipping; eligible returns are free of charge.
⚠️ Unauthorized returns may not be accepted.
Return Shipping
Upon receiving the return label, please pack the goods carefully to avoid damage during transportation.
Affix the return label to the outside of the package and deliver it to the designated carrier.
We recommend using a trackable logistics service. Thatstofetch is not responsible for packages lost in transit.
Inspection and Refund Process
We will conduct a quality inspection upon receiving the returned goods to confirm they meet the return conditions.
After the inspection is passed, we will process the refund within 5–10 business days and return the amount to the original payment method.
Refund arrival time may vary depending on bank processing time.
Exchange Policy
If you need to exchange items (such as size, color, or style), please return the original item according to the return process.
After the return is completed, you can reorder the desired items.
Special Circumstances
Personalized or customized items cannot be returned unless there is a manufacturing defect.
These items will be clearly marked on the product page.
Customer Service
We are committed to making you satisfied with every purchase.
If you have any questions about our return policy, please feel free to contact the Thatstofetch customer service team. We are happy to assist you.
📧 Email: info@thatstofetch.com