Customer Service Policy

At our website, we are committed to providing exceptional customer service to ensure your shopping experience for bags, shoes, glasses, jewelry, and accessories is seamless and enjoyable.

Our trained customer service representatives are ready to help you make the right choice. Whether you need advice on product features, sizing, style, or material, we'll provide detailed information. We can also share customer reviews and offer virtual consultations to help you visualize how a product might suit you.

Once you've placed an order, we'll keep you updated on its progress. If you have questions about order status, estimated delivery times, or need to make changes such as altering the shipping address or canceling an item, contact us. We'll do our best to accommodate changes as long as the order hasn't been shipped.

We understand that sometimes items don't meet your expectations. Our customer service team will guide you through the return or exchange process. As per our Returns Policy, you have 180 days to return eligible items in their original condition. We'll provide a prepaid return shipping label for most returns. After receiving and inspecting the returned item, we'll process your refund within 5 - 10 business days or facilitate an exchange.

If you receive a damaged, defective, or incorrect item, contact us immediately. We'll arrange for a replacement, issue a full refund, or offer an alternative solution to rectify the problem. Our goal is to resolve any issues to your satisfaction, typically within 5 - 10 business days.

We value your feedback, whether positive or constructive. If you have comments about our products, services, or website, please share them with us. Complaints will be taken seriously and investigated thoroughly. We'll keep you updated on the progress of resolving your concerns, aiming to reach a satisfactory resolution within 5 business days.

Our customer service team is dedicated to making your shopping experience pleasant and stress-free. We strive to exceed your expectations and help you find the perfect items for your needs.