Shipping Policy

Thank you for choosing Thatstofetch to shop for a wide range of fashion goods, including bags, shoes, eyewear, jewellery, and accessories. We are committed to providing you with a smooth shopping experience, and our delivery policy is designed to provide you with clear and transparent information about the dispatch and delivery of your order.

Order processing time

Once you place an order on our website, our team will start processing it immediately. Generally, orders will be processed within 1-3 business days. This period is used to carefully prepare your items and ensure that they are in good condition before being dispatched. Business days do not include weekends and public holidays. During peak shopping periods or when there is a surge in order volume, processing time may be slightly longer, but we will try to minimize delays and let you know as soon as possible.

Delivery time

Once your order has been processed and dispatched, you can expect to receive your item within 3-5 business days. The actual delivery time may vary depending on your location, the customs procedures that may be involved in international orders, and the efficiency of the logistics carrier. We work closely with reliable logistics partners to deliver your parcels quickly and safely. Please note that the above estimated time is for reference only and is not guaranteed to be on time.

Delivery range and cost

Covered areas: Australia, Canada, the United States, and other parts of the world.

Free shipping on orders of $60 or more

Standard shipping costs $10 for orders between $0 and $59.99

Expedited shipping is available for all orders for $20

Please understand that there may be delays during delivery.

Order Tracking

After your order is shipped, we will send you a shipping confirmation notification with a unique tracking number via email. You can use this number to check the status of your package in real time on the logistics carrier's official website, from the warehouse to the delivery, so that you can keep track of the package at any time and estimate the arrival time.

International Shipping Notes

For international orders, although we cover the shipping costs, the destination country may impose customs duties, taxes, and other fees. The relevant fees are borne by the recipient, and the specific amount is based on local customs regulations. It is recommended that you consult your local customs in advance to understand the possible additional fees to avoid surprises when receiving the goods.

Shipping Address Accuracy

Please be sure to fill in an accurate and complete delivery address at checkout. We are not responsible for delivery delays or package loss caused by incorrect or incomplete addresses. If you need to change your delivery address, please contact customer service as soon as possible. If your order has already been shipped, it may not be changed. To ensure smooth delivery, please check the address information carefully before placing an order.

If you have any questions or need help with our delivery policy, please feel free to contact our customer service team at [email protected]. We look forward to providing you with a pleasant shopping experience.